Service Specialist (m/f/d) – Video & Unified Communications Systems
Kronberg
Full-time
Permanent employee
Your mission
To strengthen our team in Kronberg, we are looking for a committed professional to join our Service Line for Video and Unified Communications Solutions.
Responsibilities
- Provide 1st and 2nd level support for video and UC systems (Microsoft Teams Rooms, Zoom, Webex, Poly, Crestron, etc.)
- Perform troubleshooting and fault resolution via remote access or on-site, including network and system diagnostics
- Support the setup, maintenance, and updates of Microsoft Teams Rooms (MTR) systems and related peripherals
- Monitor system health using platforms such as Hummingbird, Teams Admin Center, or Crestron XiO Cloud
- Analyze network and protocol issues (e.g., SIP, H.323, TCP/IP, DNS, VLAN, QoS, Firewall)
- Maintain detailed documentation, update the knowledge base, and create technical guides
- Collaborate closely with internal teams, customers, and manufacturer support (Microsoft, Poly, Logitech, Crestron, etc.)
- Assist with rollouts and upgrades of complex video and UC infrastructures
Requirements for the role
- Completed technical education (e.g., IT systems technician, IT specialist, electronics technician) or equivalent qualification
- Solid networking knowledge: LAN/WAN, TCP/IP, DNS, DHCP, VLAN, VPN, routing & switching
- Experience with video conferencing systems (e.g., Microsoft Teams Rooms, Poly, Cisco, Crestron)
- Skilled in troubleshooting audio/video components, peripherals, and network integrations
- Basic knowledge of Microsoft 365 / Azure AD / Intune is a plus
- Excellent German and English skills (written and spoken)
- Strong initiative, customer orientation, and structured approach to work
- Team player with excellent communication skills and a genuine interest in technology
What we offer?
- A collaborative and open work environment within an international company located at the Kronberg Campus
- A privately owned, profitable company with a clear vision in a future-oriented market
- Exciting large-scale projects with global enterprise clients
- A “Never-Stop-Learning” culture with personalized training opportunities (e.g., Microsoft Teams Rooms, Crestron, Poly certifications)
- Competitive salary and optional company pension scheme
- Convenient S-Bahn connection, subsidized commuter ticket, and company bike option
- Highly motivated and supportive colleagues in a positive and dynamic atmosphere
About us
MVC Videra is a globally active AV, digital signage, UCC and workplace technology specialist, delivering solutions across Europe and beyond. Operating in Germany, Scandinavia, Finland, Spain, UK and US we bring over 30 years of expertise across a wide range of verticals and markets, including:
- Corporate and enterprise workplaces
- Retail and digital-out-of-home (DOOH)
- Unified communications & collaboration (UCC)
Our unique advantage lies in blending end-to-end system integration with our services, monitoring platform and a scalable managed service offering. Together, these enable us to support clients far beyond installation — improving uptime, reducing support costs, and delivering deep operational insight across their estates.
- Corporate and enterprise workplaces
- Retail and digital-out-of-home (DOOH)
- Unified communications & collaboration (UCC)
Our unique advantage lies in blending end-to-end system integration with our services, monitoring platform and a scalable managed service offering. Together, these enable us to support clients far beyond installation — improving uptime, reducing support costs, and delivering deep operational insight across their estates.