Are you eager to work in a multi-national team of service and system experts? 
We are looking for a professional to join our team as a System and Service Specialist in Madrid, Spain. You will be working to provide our customers with in-life services, deployment, and consultancy services. The customer solutions are centred around technologies such as video conferencing, unified communications/collaboration and digital signage.
  
This role is suitable for individuals who are early in their careers or have some prior experience in similar roles. You will work closely with team members and stakeholders to support the development and maintenance of new products and services, gaining hands-on experience and contributing to real projects.

Main responsibilities
As part of our team, you will play a crucial role in providing technical support to our customers, ensuring the smooth operation of systems and services.
You will be reporting to Regional Team lead.
  
Your main responsibilities will include:

• Lifecycle Management: this role involves overseeing the entire lifespan of systems and services. You will manage customer solutions and systems from their initial implementation through ongoing management, up to the point of renewal or retirement. 
• Supplier Collaboration: you will work with our partners – technology suppliers – to deploy and maintain customer solutions and integrations.
• Technical support and services: you will help our customers by giving solution support, maintenance, and technical consultation – to both new and existing solutions.

 All in all, your role is crucial in supporting our customers in providing technical solutions to match their needs.

Requirements:

• Located near or in Madrid, or ability to work regularly at the office with the team.
• General understanding of computer technology.
• Great communication skills and ability to tolerate pressure.
• Ability to work across multinational teams and deliver results.
• Fluent spoken and written Spanish and English language skills, other languages considered beneficial.
• Ability to generate documentation for internal and external purposes.
• Good troubleshooting skills.

 
Considered as plus:

• General understanding of digital signage, workflow automation, IT infrastructure, videoconferencing devices and networks.
• ITIL certification
• Language skills

What do we offer

• Hybrid workplace model
• Office in Madrid city center
• Restaurant card
• Internet allowance
• Multinational environment and positive workplace

We promote an open work culture that encourages employee involvement, support, flexibility, and freedom in decision-making.