Join Our Team!
 
Are you eager to work in a multi-national team of service and system experts? 
We are looking for a seasoned professional to join our team as a System and Service Specialist. You’ll be working to provide our customers with  in-life services, deployment, and consultancy services. The customer solutions are centred around technologies such as video conferencing, unified communications/collaboration, and audio visual.
 
This role is suited for those who have gained previous work experience in similar roles. In this role you’ll be working together with other stakeholders to develop and maintain new products and services. To succeed in this role, you'll need excellent communications skills and the ability to adapt into a dynamic work environment.

Main responsibilities
As part of our team, you will play a crucial role in providing technical support to our customers, ensuring the smooth operation of systems and services.
You will be reporting to Regional Team lead.
 
Your main responsibilities will include:

• Lifecycle Management: This role involves overseeing the entire lifespan of systems and services. You will manage customer solutions and systems from their initial implementation through ongoing management, up to the point of renewal or retirement.
• Technical support and services: You will help our customers by giving solution support, maintenance, and technical consultation – to both new and existing solutions.
• Custom Solutions Design: Your role involves the design and deployment of customer-specific video conferencing, unified communications and collaboration solutions ranging from integrations and hybrid deployments to complete on-premises and private cloud solution architectures.
• Supplier Collaboration: You will work with our partners – technology suppliers – to develop, deploy, and maintain customer solutions and integrations.
• Product Innovation and Development: In this role you will also participate in the creation and refinement of new products and solutions through new product development, ideation and research.

 
All in all, your role is crucial in supporting our customers in providing technical solutions to match their needs.

Requirements:

• Finnish citizen (or min. 5 consecutive years in Finland), fluent Finnish speaker and consents to security clearance.
• Great communication skills and ability to tolerate pressure.
• Strong general understanding of IT infrastructure, AV devices and networks.
• Ability to work across multinational teams and deliver results.
• Fluent spoken and written English language skills, other languages considered beneficial.
• Ability to generate documentation for internal and external purposes.

 
Considered as plus:

• Bachelor's degree in business information technology / computer science / similar
• Advanced skills in Kubernetes, Linux or UCC solutions

• Hybrid workplace model
• Lunch benefit
• Occupational Health benefit
• And more to find out in the interview

We promote open culture that encourages employee involvement, support, flexibility, and freedom in decision-making.